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Aug
24

To allow for improved resilience of the voice network, we will be performing scheduled maintenance to change a router on

Thursday 25th August between 6:30am – 7am. 

The maintenance may result in intermittent voice issues during the day where a call may go silent giving the impression of a dropped call. 

We have a rollback plan in place should this occur.


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Aug
18
winplesk13 email issues
Posted by Vanditaa Kaul on 18 August 2016 09:40 AM

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Aug
18
winplesk13 email issues
Posted by Vanditaa Kaul on 18 August 2016 09:37 AM

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Aug
5
Intermittent Network Issue - Resolved
Posted by Mike Manson on 05 August 2016 01:52 PM

We are aware that there are currently intermittent network issues in the Auckland region. This is affecting some customers from accessing systems at Umbrellar and the wider internet.

Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

 

Update:  Our upstream has confirmed that this issue is now resolved.

 

 


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Jul
22
Network Outage - Resolved.
Posted by Nicola Harris on 22 July 2016 09:20 AM

This is now resolved.

Dear Customer - 

We are currently experiencing a network issue with our up-stream provider.  

We are working on this as a matter of priority to isolate and fix this fault.  

We apologies for the inconvenience caused and appreciate your patience in advance


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