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Network Outage
Posted by Tim Botherway on 28 August 2019 02:33 AM

Dear Customers,

We experienced an ongoing intermittent network connectivity issue since 9.15pm 27/08/19, which has affected all customers.  Our network engineers are working on resolving this and will get thing working as soon as possible.  We will inform you again shortly when all systems have been restored.

UPDATE: Outage has now been resolved.

We apologise for any inconvenience.

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Customer Support Update
Posted by Rowena Barrett on 05 April 2019 09:25 AM

Dear Customers,

Due to an internal staff event being held today, Friday 5 April please note that support response may be slightly delayed due to a lighter roster of staff on duty. Thank you for your understanding.

The Support Team

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Email issue
Posted by Rebecca Darcy on 28 December 2018 02:48 PM

Update: 31/12/18 1:55pm

We believe this issue is now resolve. 

Please let us know if you are still facing issues. 


Update: 28/12/18 5:30pm

We are still working on this issue.

We thank you for your patience.


Dear Customers,

We have identified an email issue with the error message: 

(0x800CCC1A) Your server does not support the connection encryption type you have specified.
We do not currently have an ETA for a resolution to this issue. 
Please be aware, we currently have skeleton support staff for the Christmas period, so wait times on calls to us may be higher than usual. 
We are working to resolve this issue as soon as possible. 
Kind regards,
The Support team

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Customer Notification - Degraded Email Service (
Posted by Louie Deocampo on 16 November 2018 04:49 PM

UPDATE 5:30pm

We advise that this situation is now resolved and services are operating normally. You may now use our email channel ( to contact support.

Kind Regards,

The Support Team


Dear Customer,

Currently, we are experiencing issues with our ticketing system and our System Administrators are working to resolve the issue at the earliest.

In the meantime for any urgent support matter,  please call: 0800 344 493 and press option "4".

We apologise for any inconvenience.


The Support Team

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Scheduled Network Maintenance
Posted by Aliesha Ellington on 03 August 2018 03:56 PM

We will be carrying out a scheduled network change on Wednesday 8th August at 8am.

Customer services will remain running and are not expected to be degraded by this change.

Technical Details

As part of ongoing network improvements, we will be de-peering with the Auckland Peering Exchange (APE) run by CityLink at 8am, Wednesday 8th August.

All IPv4 and IPv6 Prefixes currently advertised to Umbrellar Group brands via APE are covered by other Upstream Transit suppliers (Vocus, Vector and 2 Degrees) along with newly installed Multilateral Peers (MegaPort).

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